Refund and Returns Policy

Effective Date: January 14, 2025

Introduction

At RetroStore, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we offer a clear and simple return and refund policy. Please read the following guidelines to understand how returns and refunds are processed.

1. Returns

• Eligibility for Returns:
  You may return most new, unopened items within 30 days of delivery for a full refund. The items must be in the same condition as when you received them, and the original packaging must be intact.

• Non-Returnable Items:
  Some products are non-returnable, including but not limited to:

  • Customized or personalized items
  • Perishable goods
  • Gift cards

• Return Process:
  To return an item, please contact our customer service team at info@retrostore.click. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide a return shipping label.

• Return Shipping:
  Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged item). In such cases, we will cover the return shipping costs.

2. Refunds

• Refund Process:
  Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

• Partial Refunds:
  In certain situations, only partial refunds may be granted (if applicable), such as for items with obvious signs of use, damage, missing parts, or items returned after the 30-day return period.

3. Exchanges

• Exchanges:
  If you wish to exchange an item for a different size, color, or product, please contact our customer service team for assistance. Exchanges are subject to product availability.

4. Damaged or Defective Items

• Damaged or Defective Products:
  If you receive a damaged or defective item, please contact us immediately at info@retrostore.click. We may request photographic evidence of the damage, and we will either issue a refund or send you a replacement at no additional cost.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account and contact your credit card company or bank. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@retrostore.click.

6. Contact Us

If you have any questions or concerns about returns or refunds, or need assistance, please contact us:

RetroStore
429 Church St
Wood River Junction, Rhode Island
Phone: (401) 213-6093
Email: info@retrostore.click
Website: retrostore.click

By making a purchase from RetroStore, you agree to the terms and conditions of this Refund and Returns Policy.