Shipment Policy

Effective Date: January 14, 2025

Introduction

At RetroStore, we are committed to delivering your orders as efficiently and securely as possible. This Shipment Policy provides the details of our shipping process, including shipping methods, costs, and delivery times. By making a purchase from our website (retrostore.click), you agree to comply with the terms outlined in this policy.

1. Shipping Methods and Rates

  • Available Shipping Methods:
    We offer a variety of shipping options, including standard and expedited shipping. The available shipping methods will be presented during checkout, allowing you to choose the one that best suits your needs.

  • Shipping Rates:
    Shipping costs are calculated based on the size, weight, and destination of your order. The exact shipping rate will be provided at checkout before you complete your purchase. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

2. Processing Time

  • Order Processing:
    Orders are typically processed within 1-2 business days from the time of purchase. You will receive an order confirmation email once your order is successfully placed, and a shipping confirmation email once your order has been dispatched.

  • Order Fulfillment:
    We aim to ship your orders as quickly as possible, but please note that processing times may vary depending on stock availability, order volume, and shipping destination.

3. Shipping Time

  • Domestic Shipping (within the U.S.):
    Standard shipping typically takes 3-7 business days, depending on the destination. Expedited shipping options are also available for faster delivery, typically within 2-3 business days.

  • International Shipping:
    International shipping times may vary depending on the destination country and customs processing. Orders typically take 7-21 business days to arrive. Please note that customs and import duties are the responsibility of the customer and may be assessed upon arrival in your country.

  • Delays:
    While we strive to meet delivery estimates, shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or issues with third-party carriers. RetroStore is not responsible for delays caused by external factors.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

  • If you encounter any issues with tracking or delivery, please contact us at info@retrostore.click, and our team will assist you in resolving the issue.

5. Shipping Restrictions

  • Shipping Locations:
    We currently offer shipping to the United States and several international destinations. Certain countries may have restrictions on the import of certain products, so please check your country’s import regulations before placing an order.

  • P.O. Box Addresses:
    Some shipping carriers may not deliver to P.O. Box addresses. Please provide a valid street address to ensure prompt delivery.

6. Incorrect Shipping Information

  • You are responsible for providing accurate shipping information when placing your order. RetroStore is not liable for delays or lost packages caused by incorrect or incomplete shipping addresses. If you realize you’ve provided incorrect shipping information, please contact us immediately at info@retrostore.click, and we will make every effort to update the information before the order is shipped.

7. Lost or Damaged Packages

  • Lost Packages:
    If your package is lost in transit, please contact us immediately. We will work with the carrier to track the package and resolve the issue. If the package cannot be located, we will offer a replacement or refund, depending on the situation.

  • Damaged Packages:
    If your package arrives damaged, please notify us within 7 days of delivery. We may require photographic evidence of the damage in order to process a replacement or refund. RetroStore will either replace the damaged item(s) or offer a refund, depending on availability and customer preference.

8. Customs and Import Duties (International Orders)

  • For international orders, customs duties and taxes may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in the price of the product or shipping charges at checkout.

  • RetroStore has no control over these fees and is not responsible for any delays or additional charges that may be imposed by customs.

9. Address Verification

  • RetroStore reserves the right to verify the shipping address provided by the customer before processing the order. In some cases, we may request additional information to confirm the shipping address and prevent fraud.

10. Contact Us

If you have any questions or concerns regarding shipping or need assistance with your order, please contact us:

RetroStore
429 Church St
Wood River Junction, Rhode Island
Phone: (401) 213-6093
Email: info@retrostore.click
Website: retrostore.click

By purchasing from RetroStore, you agree to the terms outlined in this Shipment Policy.